Privacy Policy

1. Introduction

FanLock ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and content protection services (the "Service").

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and payment information.
• Content Protection Data: Social media handles, profile URLs, stage names, and reference images necessary for our scanning technology to identify your content.
• Scanning Data: Information about potential matches found on third-party sites during our scanning operations.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Scan the internet (including search engines, social media, and leak sites) for your content.
• Generate and send DMCA takedown notices on your behalf to infringing platforms and hosts.
• Communicate with you about your account, security alerts, and support messages.

4. Authorized Agent Authorization

By using FanLock, you authorize FanLock LLC to act as your authorized agent for the purpose of enforcing your intellectual property rights. This means we act on your behalf when filing DMCA takedown notices, communicating with platforms and hosting providers, and pursuing removal of infringing content across the internet.

In connection with this authorized agent role, we may share limited information with third parties as described in the next section. This authorization is governed by our Terms of Service. You may revoke this authorization at any time by closing your account or contacting legal@fanlock.com.

5. Sharing of Information

To perform our services (specifically sending takedown notices), we share the following information with infringing platforms:

• Stage Name Only: DMCA takedown notices are filed using your stage name (performer name), NOT your real legal name. Your personal identity remains protected.
• Authorized Agent Details: FanLock acts as your authorized DMCA agent, and our company information appears on notices rather than your personal details.
• Legal Compliance: We may disclose information if required by law, subpoena, or legal process.

Important: We never submit your real name, home address, or personal contact information in DMCA notices. All takedowns are filed under your stage name with FanLock as the authorized representative.

We do NOT sell your personal data to third parties.

6. Identity Verification

To prevent fraud and ensure the security of our platform, we may require identity verification before you can access certain features. This section explains how we handle verification data:

• Data Collected: A selfie photo holding a sign with "Fanlock" written on it, and optionally your social media handle for cross-referencing.
• Purpose: To verify that you are a real person and the rightful owner of the content you wish to protect.
• Storage & Security: Verification photos are encrypted at rest using AES-256 encryption and stored in secure cloud infrastructure. Access is strictly limited to our verification team.
• Retention Period: Verification photos are permanently deleted within 30 days of our verification decision (approval or rejection). We keep only the verification status on record, not the photo itself.
• Your Rights: You may withdraw a pending verification request at any time, which will immediately delete your submitted photo. You can do this from your dashboard or during checkout.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest for sensitive data such as verification photos. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: legal@fanlock.com.