Terms of Service

1. Acceptance of Terms

By accessing or using the Fanlock website and services (the "Services"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you may not access or use the Services.

2. Description of Service

Fanlock provides automated content protection services, including monitoring the internet for unauthorized use of your content and issuing DMCA takedown notices on your behalf (the "Services"). Fanlock identifies potentially infringing content across the internet and submits takedown requests to the third parties responsible for hosting, indexing, or distributing that content (the "Targets"). Targets include but are not limited to scrape sites, search engines, social media platforms, hosting providers, content delivery networks, registrars, payment processors, Telegram channels, and similar venues.

Where you use the Services as an agency, management company, or other entity acting on behalf of one or more creators (each, a "Represented Creator"), all references in these Terms to "you," "your," or "Customer" include both you and each Represented Creator for whom you have engaged the Services, and you represent and warrant that you have valid written authority to engage Fanlock on each Represented Creator's behalf.

Fanlock's role is the submission of takedown requests and follow-up enforcement communications. The actual removal of content is performed by the Targets, or by the Targets' upstream providers where Fanlock has escalated the matter. Fanlock does not control any such party.

3. Authorization & Agency

By creating an account and using Fanlock, you authorize Fanlock LLC to act as your authorized agent for the purpose of identifying, reporting, and requesting the removal of infringing copies of your copyrighted content. This authorization takes effect upon account creation and remains in effect for the duration of your use of the Services.

Specifically, you grant Fanlock the authority to:

• Scan and monitor the internet, including but not limited to search engines, social media platforms, messaging services (such as Telegram), forums, file hosting services, and other websites, to identify unauthorized copies of your content.
• Generate, sign, and submit DMCA takedown notices and other intellectual property enforcement requests on your behalf to any platform, hosting provider, search engine, internet service provider, payment processor, or other third party.
• Communicate with third parties as your authorized representative in connection with the enforcement of your intellectual property rights.
• Escalate enforcement actions through payment processors, CDN providers, hosting infrastructure providers, and domain registrars when initial takedown requests are not honored.

Privacy Protection: All DMCA takedown notices and enforcement actions are filed using your stage name (performer name), NOT your real legal name. Fanlock appears as the authorized agent, protecting your personal identity. Your real name, home address, and personal contact information are never disclosed in takedown notices or communications with third parties.

Whitelist Obligation. You are solely responsible for providing Fanlock with accurate, complete, and timely information for yourself and each Represented Creator regarding any account, page, channel, post, URL, or piece of content that is authorizedand should be excluded from takedown activity (the "Whitelist"). The Whitelist obligation includes, without limitation:

• your stage names, aliases, handles, and known variants;
• your official accounts and storefronts (e.g., OnlyFans, Fansly, Instagram, TikTok, X/Twitter, Reddit, YouTube, Patreon, personal websites);
• any agency, management, network, or studio account that is authorized to host, distribute, repost, or promote your content;
• sponsored posts, paid promotions, brand deals, affiliate placements, advertising creatives, and any other commercial content that you, your agency, a sponsor, or a brand partner has placed or authorized to be placed on any third-party site, marketplace, or social account;
• collaborations, co-shoots, cross-promotions, guest appearances, podcast or interview placements, and any reposts, mirrors, or cross-posts that you have authorized — whether the host account is owned by another creator, a manager, an agency, a brand, a media outlet, or a platform;
• any content that you, your agency, or a Represented Creator personally posted, leaked intentionally for marketing, gifted as promotional material, or otherwise released to the public; and
• valid Telegram join URLs, invite links, or equivalent points of entry for any authorized channel or group.

You shall promptly update the Whitelist beforeany new sponsored post, collaboration, repost, or authorized placement goes live (and in any event no later than the time the content is published). You acknowledge that Fanlock cannot visually or technically distinguish authorized sponsored content, collaborations, or cross-posts from leaked or pirated copies of the same content, and that Fanlock's effectiveness depends entirely on the completeness and accuracy of the Whitelist. You assume the risk of, and waive any claim against Fanlock arising from, any takedown, delisting, demonetization, or platform-side consequence resulting from your failure to disclose, or your delay in disclosing, authorized content to Fanlock, except to the extent caused solely by Fanlock's gross negligence or willful misconduct. This waiver applies regardless of whether the undisclosed authorized content was a paid sponsorship, an unpaid collaboration, a one-off repost, an ongoing brand relationship, or any other form of authorized distribution.

You may revoke this authorization at any time by closing your account or contacting us at legal@fanlock.com. Revocation will not affect any actions already taken on your behalf prior to revocation.

4. DMCA Authorization & Representation

By using the Services, you represent and warrant that you are the copyright owner of any content you submit for takedown, or that you have the explicit written authorization of the copyright owner to act on their behalf. You accept full responsibility for the accuracy of all DMCA submissions made through your account and agree to indemnify Fanlock against any claim arising from submissions made under your account.

DMCA Misuse Liability; § 512(f) Acknowledgment.You acknowledge that submitting false, inaccurate, or misleading takedown notices — including knowingly material misrepresentations that content or activity is infringing — may subject the notice sender to liability under 17 U.S.C. § 512(f), including attorneys' fees and damages. With respect to every URL, account, channel, or other item you submit, instruct, request, identify, or otherwise authorize Fanlock to target (each, a "Submitted Item"), you represent and warrant on a per-submission basis that (a) you are the copyright owner or hold valid written authority from the owner; (b) the information you provided to Fanlock is accurate; (c) you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (d) the Submitted Item is not on, and could not reasonably be confused with, your own Whitelist. You acknowledge that Fanlock relies on these representations in submitting takedown notices on your behalf and that Fanlock is not in a position to independently verify ownership, authorization, or accuracy with respect to each Submitted Item.

Wrongful Removals Are Your Responsibility. Because Fanlock acts only as your authorized agent and submits notices in reliance on the information and authorizations you provide, you — and not Fanlock — are responsible for any takedown that turns out to have been wrongful, mistaken, overbroad, or not authorized by the actual copyright owner, including without limitation takedowns that (i) target content owned by a third party, (ii) target authorized collaboration, licensed, or fair-use content, (iii) target content posted by the depicted person themselves, (iv) target a Submitted Item you should have placed on your Whitelist, (v) target content that turns out to be non-infringing, (vi) result in counter-notifications, platform sanctions, account strikes, or threats of litigation against the notice sender, or (vii) target a sponsored post, paid promotion, brand deal, affiliate placement, collaboration, repost, cross-post, or other authorized commercial placement that you did not disclose to Fanlock in the Whitelist before it went live. Your sole remedy with respect to authorized content that is accidentally removed by Fanlock is set forth in Section 6 (Accidental Removals). This allocation of responsibility does not apply to the extent a wrongful removal is caused solely by Fanlock's gross negligence or willful misconduct.

5. Counter-Notifications

If a target of a takedown notice submits a counter-notification under 17 U.S.C. § 512(g), Fanlock will forward the counter-notification to you. You are responsible for deciding whether to pursue further action, including filing a lawsuit. Fanlock does not provide legal advice and is not responsible for counter-notification outcomes.

6. No Guarantee of Removal; Best-Effort Standard

Fanlock's monitoring, detection, and takedown filing services are provided on a commercially reasonable, best-effort basis. Fanlock CANNOT and DOES NOTguarantee (a) the removal of any specific piece of content, (b) the removal of all infringing content for you or any Represented Creator, (c) any particular timeframe within which removal will occur, or (d) any particular outcome with respect to a takedown request. Even where removal is ultimately achieved, the time required may range from hours to days, weeks, or longer depending on the Target and the circumstances. Removal is at the sole discretion and capability of the Target — or, where Fanlock has escalated the matter, the Target's upstream providers (including hosting providers, content delivery networks, domain registrars, payment processors, and similar intermediaries). Fanlock does not control any such party.

Factors that materially affect whether content is removed include, without limitation: (a) the Target's responsiveness to DMCA and equivalent legal notices, which varies widely by site, platform, and jurisdiction; (b) the jurisdiction in which the Target is hosted, registered, or operated, including countries that do not recognize DMCA or analogous copyright laws (notably the Russian Federation, certain post-Soviet states, and other non-cooperating jurisdictions); (c) the availability of valid contact information for the Target (many infringing sites operate without disclosed abuse contacts, behind privacy services, or via offshore or "bulletproof" registrars); (d) the Target's internal policies, terms of service, and discretion regarding takedown enforcement; (e) the persistence of the infringing party, including repeated reposting, mirroring, use of new domains, or migration to less responsive platforms; (f) platform-specific limitations on the volume, format, or frequency of takedown requests Fanlock may submit; (g) counter-notifications, disputes, or other procedural challenges raised by the alleged infringer; and (h) any technical, legal, or operational changes by Targets, search engines, or other intermediaries that affect Fanlock's ability to submit or escalate takedown requests.

You further acknowledge that certain categories of infringing content are widely understood within the anti-piracy industry to be functionally impossible to fully remove regardless of effort, including without limitation:

• (i) content hosted on Russian-jurisdiction or post-Soviet bulletproof forums and aggregators, including without limitation simpcity.cr (and successor domains), ososedki.com, kemono.cr / kemono.su / kemono.party, coomer.cr / coomer.su / coomer.party, bunkr.cr / bunkr.is (and successor domains), pussyspace.com, joyreactor.cc, and similar sites operating from non-cooperating jurisdictions;
• (ii) content shared via end-to-end encrypted messaging platforms, direct private messages, and other non-public distribution channels that are not accessible via a valid join URL, invitation link, or equivalent point of entry;
• (iii) content distributed via peer-to-peer networks, torrent indexes, file-locker mirrors, and decentralized storage systems;
• (iv) content mirrored across rapidly rotating domain names, IP addresses, or hosting providers as part of evasion strategies;
• (v) content hosted on platforms that have publicly announced non-compliance with DMCA or that have demonstrated a consistent pattern of non-response over twelve (12) months or more; and
• (vi) cached, archived, or reposted copies indexed by services not controlled by Fanlock (e.g., Wayback Machine, archive.ph, Google Cache before delisting).

Telegram Channels.Notwithstanding subsection (ii) above, Fanlock can and does pursue takedowns against Telegram channels — including invitation-only channels — provided that you supply Fanlock with a valid join URL, invitation link, or equivalent point of entry that grants Fanlock access to the channel's content. While such takedowns are not guaranteed in either outcome or timeframe, they are materially more achievable than the categories listed in subsections (ii) through (vi) above.

Escalation to Upstream Providers.Where direct takedown requests to a Target are unsuccessful or unanswered within a reasonable period, Fanlock will, where applicable channels exist, attempt to escalate the matter to the Target's upstream providers — including hosting providers, content delivery networks, domain registrars, abuse contacts, and payment processors. The success and timing of escalation depend on each upstream provider's policies and discretion, neither of which Fanlock controls. For content falling within categories (i) through (vi) above, Fanlock's obligation is limited to good-faith submission attempts, periodic escalation efforts where channels exist, and accurate reporting regarding the status of such attempts. No removal outcome or timeframe is promised or implied with respect to these categories.

Best-Effort Standard.The Services are measured by Fanlock's submission, escalation, and reporting efforts — not by removal outcomes or timing.

Accidental Removals.Anti-piracy detection inherently produces false positives. You acknowledge that Fanlock relies on a combination of automated detection (including image, video, and text matching, reverse-image search, perceptual hashing, OCR, and similar techniques), human review, and the information you provide, none of which is perfect. From time to time, content that is authorized, owned by a third party, depicting a different person, posted by you or by an authorized account, or otherwise non-infringing may be flagged, included in a takedown notice, delisted, or removed — including as a result of (a) visual similarity, lookalike matches, doppelgängers, deepfakes, or other false-positive matches; (b) misidentification by automated systems; (c) operator, contractor, or vendor error during manual review; (d) errors in URL parsing, account attribution, or stage-name matching; (e) over-inclusive search results returned by search engines or Target dashboards; or (f) other inadvertent mistakes by Fanlock or its personnel (collectively, "Accidental Removals").

Customer's Duty to Promptly Notify. You have an affirmative obligation to monitor the status of your own content and to notify Fanlock of any suspected Accidental Removal as soon as reasonably possible, and in any event no later than five (5) business days after you knew or reasonably should have known of the removal, delisting, demonetization, or other adverse action (the "Notice Window"). Fanlock's takedown reports, dashboard, and routine activity logs are deemed reasonably available to you for this purpose. Notice may be given by email to legal@fanlock.com, by support ticket, or through any designated communication channel established between the parties.

In the event of an Accidental Removal of which you have given timely notice, Fanlock will use commercially reasonable efforts to, within forty-eight (48) hours of receiving such notice, (i) cease further submissions targeting the affected content, (ii) file counter-notifications, retractions, or reinstatement requests with the relevant Targets where applicable, and (iii) add the affected content to your Whitelist to prevent recurrence. Reinstatement, restoration of search rankings, restoration of account standing, and any other downstream remediation are at the Target's sole discretion and timing, and Fanlock does not control any such party. The forty-eight (48) hour window is a commercially reasonable target, not a guarantee.

Late Notice; Mitigation.If you fail to notify Fanlock within the Notice Window, you (a) waive the Accidental Removals remedy described above with respect to the late-reported removal; (b) waive any claim against Fanlock for any harm, damages, lost revenue, lost rankings, or other downstream consequence that accrued, compounded, or worsened during the period of delay; and (c) acknowledge that Fanlock's ability to file timely counter-notifications, reinstatement requests, or platform appeals may be foreclosed by Target-side deadlines outside Fanlock's control, and that such foreclosure is not Fanlock's responsibility. You have an independent duty to mitigate damages by giving prompt notice, and any failure to mitigate will reduce or eliminate any recovery you might otherwise be entitled to.

Sole and Exclusive Remedy for Accidental Removals. The procedure described in the preceding paragraph is your sole and exclusive remedy for any Accidental Removal, regardless of whether the Accidental Removal was caused by you, by your failure to maintain a complete or current Whitelist, by a Target or third party, or by Fanlock's own act, omission, error, or mistake(including without limitation false-positive matches, misidentification, operator error, contractor error, or vendor error). You expressly waive any right to recover damages of any kind — including without limitation lost revenue, lost subscribers, lost rankings, lost ad spend, reputational harm, emotional distress, or consequential, incidental, special, exemplary, or punitive damages — in connection with any Accidental Removal. This waiver and exclusive-remedy provision applies fully even where Fanlock is solely at fault, except to the extent the Accidental Removal is caused by Fanlock's gross negligence or willful misconduct, and is subject in all events to the limitations set forth in Section 19 (Limitation of Liability).

Waiver of Claims for Service Outcomes. You expressly waive any right to bring a claim, suit, or other legal action against Fanlock arising out of or related to (a) infringing content that Fanlock did not identify, did not successfully remove, removed later than you expected, or that returned after removal; or (b) accidental, erroneous, or otherwise unintended removal of authorized content, provided in each case that Fanlock has used commercially reasonable efforts in the performance of the Services. This waiver does not limit your rights with respect to gross negligence, willful misconduct, or material breach of these Terms by Fanlock.

7. License to Process Content

You grant Fanlock a non-exclusive, worldwide, royalty-free license to access, process, store, and use content you submit or authorize solely for the purpose of providing the Services to you, including detecting infringements, generating takedown notices, and supporting related enforcement activity. This license terminates when you cancel your subscription, except where content must be retained for compliance, legal obligations, or defense of claims. Fanlock will not use your content for any other purpose without your express consent.

8. Prohibited Content

You may not submit or reference through the Services any content that:

• Depicts minors in any sexual, suggestive, or exploitative manner;
• Is non-consensual intimate imagery for which the depicted person has not authorized protection;
• Depicts human trafficking or exploitation; or
• Violates applicable laws concerning age, consent, or depiction.

Fanlock reserves the right to refuse, remove, or report to law enforcement any such content.

9. User Responsibilities

You agree not to:

• Use the Services to harass others or submit false DMCA claims.
• Provide false or misleading information about your content ownership.
• Share your account credentials with unauthorized third parties.
• Interfere with, disrupt, probe, scrape, or reverse engineer any portion of the Services or attempt to gain unauthorized access to Fanlock systems or other users' accounts.
• Use the Services in any manner that violates applicable law or any third-party right.

10. Account Restrictions

Each subscription is for use by a single individual or authorized entity. Your account is for your exclusive use. You may not sell, assign, transfer, sublicense, or grant access to your account to any third party unless expressly authorized under an Agency or Enterprise plan executed with Fanlock. Breach of this section is grounds for immediate termination without refund.

11. Prohibited Competitor Access

The Services are intended for creators, their authorized agents, brand owners, and agencies. You represent and warrant that you are not currently employed by, an officer or director of, or the holder of five percent (5%) or more equity in any company that currently offers or markets brand protection, DMCA takedown, content removal, leak monitoring, or substantially similar services ("Competing Services").

You further agree that you will not use the Services for competitive research, monitoring, analysis, benchmarking, or reverse engineering. Breach of this section entitles Fanlock to immediate termination, retention of all fees paid, and any remedies available at law or in equity.

12. Confidentiality

Information learned through use of the Services regarding Fanlock's operations, methodologies, vendors, infrastructure, source materials, internal tooling, or business practices ("Confidential Information") is proprietary to Fanlock. You agree not to disclose Confidential Information to third parties or use it for competitive purposes.

Pricing Confidentiality.Negotiated, custom, or agency pricing is Fanlock's Confidential Information. You may not disclose custom pricing terms to third parties without Fanlock's written consent.

Mutual Confidentiality (Agency & Enterprise Customers).Where you engage the Services as an agency, management company, or enterprise customer, Fanlock will treat as "Customer Confidential Information" the non-public identities of your Represented Creators (including the fact that any such person is your client), their legal names and personal data, your roster composition, commercial strategy, internal processes, and the specific commercial terms of your engagement with Fanlock. Fanlock will hold such information in strict confidence; use it solely to provide the Services; protect it with at least reasonable care; and limit access to personnel with a need to know who are bound by confidentiality obligations no less protective than those in these Terms. Confidentiality obligations with respect to Represented Creators' legal names, personal information, and identity as your clients survive indefinitely; all other Customer Confidential Information remains protected for five (5) years following termination, or until it ceases to be confidential, whichever is shorter. Fanlock may reference your trade name in customer lists, sales conversations, and investor materials, provided that Fanlock shall not disclose the identity of any Represented Creator, the specific commercial terms of the engagement, or any other Customer Confidential Information.

Consumer Reviews. Nothing in this section restricts your right to make truthful statements, including honest reviews and ratings, about your experience with the Services as protected by the Consumer Review Fairness Act of 2016 (15 U.S.C. § 45b) or analogous law. This Section 12 survives termination of these Terms.

13. Subscriptions, Auto-Renewal & Price Changes

Paid subscriptions automatically renew at the end of each billing period at the then-current rate using your saved payment method, unless cancelled before the renewal date through your account settings. You authorize Fanlock and its payment processor to charge your payment method on a recurring basis.

Fanlock will provide at least thirty (30) days' notice before any price increase takes effect. Price changes will not apply to the current billing cycle. If you do not accept a price change, you may cancel before the new pricing takes effect; continued use of the Services after the change takes effect constitutes acceptance of the new pricing.

14. Failed Payments

If a scheduled payment fails, Fanlock may retry the payment, suspend the Services, or terminate the account. You remain responsible for any amounts owed despite payment failure.

15. Taxes

You are responsible for all applicable sales, use, value-added, or similar taxes associated with your use of the Services, except for taxes based on Fanlock's net income. Fanlock may collect and remit such taxes as required by law.

16. No Refunds

All fees paid to Fanlock are non-refundable. You may cancel your subscription at any time through account settings; cancellation takes effect at the end of the current billing period. No refunds, prorated or otherwise, are issued upon cancellation or termination for any reason.

17. Chargebacks

If you initiate a chargeback, payment reversal, or payment dispute with your payment provider after receiving Services, and the dispute is resolved in Fanlock's favor, you remain liable for the disputed amount. Fanlock may suspend or terminate your account upon receipt of a chargeback. Fanlock encourages you to contact legal@fanlock.com before initiating a dispute so we can attempt to resolve the issue directly.

18. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

19. Limitation of Liability

To the fullest extent permitted by law, Fanlock's total aggregate liability to you for any and all claims arising from or related to the Services shall not exceed the amount you paid to Fanlock in the six (6) months preceding the event giving rise to the claim.

In no event shall Fanlock be liable for any indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data, even if Fanlock has been advised of the possibility of such damages.

20. Indemnification

You agree to defend, indemnify, and hold harmless Fanlock and its officers, directors, employees, contractors, and agents (each, an "Indemnified Party") from and against any and all claims, demands, actions, investigations, losses, liabilities, judgments, settlements, damages, costs, and expenses (including reasonable attorneys' fees and court costs) (collectively, "Losses") arising out of or related to: (a) your use of the Services; (b) your breach of these Terms, including any inaccurate representation or warranty; (c) any information, instruction, authorization, or Submitted Item you provided to Fanlock that was inaccurate, incomplete, untimely, or unauthorized; (d) any claim by a third party that you lacked authority to engage Fanlock or to authorize takedowns with respect to a Submitted Item; or (e) your violation of any applicable law or any third-party right.

Wrongful Takedown Indemnity.Without limiting the foregoing, you shall indemnify, defend, and hold harmless each Indemnified Party from and against any Losses arising out of or related to: (i) any claim, demand, counter-notification, action, or proceeding under 17 U.S.C. § 512(f) or any analogous law or platform policy alleging that a takedown notice, abuse report, or other enforcement communication submitted by Fanlock on your behalf was wrongful, materially misrepresenting, knowingly false, malicious, or sent in bad faith; (ii) any claim by a third party (including the alleged infringer, the actual copyright owner, the depicted person, a platform, a host, a registrar, or a payment processor) that content was removed, delisted, demonetized, or otherwise affected without proper authorization; (iii) any award of damages, statutory damages, attorneys' fees, or costs assessed against an Indemnified Party in connection with a notice submitted on your behalf; and (iv) any platform-side sanction, account strike, termination of Fanlock's filing privileges, or similar consequence resulting from notices submitted on your behalf. The foregoing applies regardless of whether the inaccuracy or wrongfulness was inadvertent, except to the extent the Loss is caused solely by an Indemnified Party's gross negligence or willful misconduct.

Defense and Cooperation.Fanlock will promptly notify you of any claim subject to this Section 20, and you shall assume control of the defense with counsel reasonably acceptable to Fanlock; provided that Fanlock may at its option participate in the defense with its own counsel at its own expense, and you shall not settle any claim that imposes any obligation, admission, or liability on any Indemnified Party without Fanlock's prior written consent. You shall reasonably cooperate with, and provide information requested by, Fanlock in connection with the defense or settlement of any indemnified claim.

21. Time Limit on Claims

You agree that any claim or cause of action arising from or related to the Services or these Terms must be filed within one (1) year after the claim or cause of action arose, or such longer period as required by applicable law, whichever is longer. This provision supersedes any shorter contrary statute of limitations to the extent permitted by applicable law and does not apply where prohibited (including in jurisdictions such as California where contractual shortening of certain limitations periods is restricted).

22. Termination

Fanlock may suspend, restrict, or terminate your access to the Services for material breach of these Terms, suspected fraud or abuse, non-payment, risk to the Service or other users, or as required by law. Termination measures include but are not limited to account deletion, IP blocking, and email-based authentication restrictions. Termination for cause does not entitle you to any refund of fees paid or pending.

Termination Without Cause. If Fanlock terminates your paid subscription without cause (other than for breach, fraud, abuse, non-payment, or legal requirement), Fanlock will refund the unused, prepaid portion of your subscription on a pro-rata basis.

23. No Reinstatement

If your account is terminated for violation of these Terms, you may not create a new account under the same or a different name, email address, payment method, or entity without Fanlock's express written consent. Fanlock may use IP address, device fingerprint, or payment processor data to identify and block attempted reinstatements.

24. Termination Data Handling

Upon account termination, Fanlock will delete your personal content and reference images within ninety (90) days. Fanlock may retain takedown records, communication history, and aggregate usage data for compliance, defense of legal claims, and product analytics for up to seven (7) years.

Notwithstanding the above retention periods, Fanlock will honor verified deletion requests where required by the EU/UK GDPR, the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), or other applicable privacy law, except to the extent retention is necessary to comply with legal obligations, defend legal claims, or detect security incidents. See our Privacy Policy for details on exercising your data rights.

25. Survival

Sections covering Authorization & Agency (with respect to actions already taken), DMCA Authorization & Representation, License to Process Content, Confidentiality, No Refunds, Chargebacks, Disclaimer of Warranties, Limitation of Liability, Indemnification, Time Limit on Claims, Termination Data Handling, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive termination, will survive termination of these Terms or your account.

26. Dispute Resolution

(a) Informal Negotiation. Before initiating arbitration, the parties agree to attempt to resolve any dispute through good-faith negotiation for at least thirty (30) days.

(b) Binding Arbitration.Any dispute arising from or related to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The administrative seat of arbitration shall be Austin, Texas; however, hearings shall be conducted by telephone or video conference, or — if an in-person hearing is required — in the AAA-designated location nearest to your residence, in accordance with AAA Consumer Rules. The language of arbitration shall be English. The arbitrator's award shall be final and enforceable in any court of competent jurisdiction.

(c) Class Action Waiver. You agree that disputes shall be arbitrated individually, not as part of a class, collective, or representative action. You waive any right to participate in a class-wide arbitration.

(d) Right to Opt Out of Arbitration. You may opt out of the binding arbitration and class action waiver provisions by sending a written notice within thirty (30) days of first accepting these Terms to legal@fanlock.comwith the subject line "Arbitration Opt-Out." Your notice must include your full name, the email address associated with your account, and a clear statement that you want to opt out.

(e) Waiver of Jury Trial. To the extent permitted by applicable law, each party knowingly and voluntarily waives any right to a trial by jury in any action or proceeding arising from or related to these Terms or the Services.

(f) Exceptions. Nothing in this section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property rights, enforce confidentiality obligations, or enforce Section 11 (Prohibited Competitor Access).

27. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. The exclusive venue for any dispute not subject to arbitration shall be the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

28. Force Majeure

Fanlock is not liable for delays, failures, or interruptions of the Services resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, internet or third-party service provider failures, cyberattacks, or the acts or omissions of third parties.

29. Audit and Investigation

Fanlock may investigate suspected violations of these Terms, including by reviewing account activity, content, and correspondence, and may cooperate with law enforcement or platform partners in such investigations.

30. Services Monitoring

You acknowledge that Fanlock may monitor use of the Services to detect abuse, fraud, or Terms violations. Information obtained through monitoring may be used for enforcement, product improvement, and fraud prevention.

31. Platform Cooperation & DMCA Filing Disclosure

You authorize Fanlock to share information necessary to process takedowns with platforms, hosting providers, registrars, and payment processors. You waive any claim against Fanlock arising from such disclosure when made in good faith to effect a takedown under your authorization.

DMCA Filing Disclosure.You acknowledge that DMCA enforcement under 17 U.S.C. § 512 and analogous laws requires Fanlock to identify itself as the filing agent on takedown notices and related filings, and that such notices and identifications are often made publicly available through services such as the Lumen Database and platform-side DMCA dashboards. Fanlock will use your (or the applicable Represented Creator's) publicly known stage name, handle, or professional alias — not your real legal name — in such filings to the extent reasonably necessary to effectuate the Services. Where you engage the Services as an agency on behalf of Represented Creators, you are responsible for managing creator expectations regarding the use of third-party service providers and the public nature of the DMCA process.

Proof of Authorization. In the limited circumstances where a third party (such as a platform, host, registrar, or legal counsel for an alleged infringer) requests documentary proof that Fanlock is authorized to act on your behalf or on behalf of a Represented Creator, Fanlock shall (i) where reasonably practicable, notify you of the request; (ii) not disclose such proof without your prior consent (email sufficient) other than as required to satisfy the request; and (iii) disclose only the minimum documentation reasonably required.

Direct Contact with Represented Creators. Where you engage the Services on behalf of one or more Represented Creators, Fanlock may contact a Represented Creator directly where reasonably necessary to effectuate the Services — including to obtain or clarify Whitelist information, gather Telegram join URLs or proof of content ownership, resolve urgent or time-sensitive takedown questions, respond to a Represented Creator who initiates contact with Fanlock, or coordinate counter-notification activity. Before initiating such direct contact, Fanlock will, where reasonably practicable, first notify you (email or designated channel sufficient) of the intent to contact and the general subject matter; in exigent circumstances, Fanlock may contact the Represented Creator first and notify you promptly thereafter (and in no event later than twenty-four (24) hours after the contact). Fanlock shall not initiate ongoing direct relationships with Represented Creators for purposes unrelated to the Services, and shall not market, solicit, or pitch its services to Represented Creators independent of you.

32. Aggregate Data

Fanlock retains the right to collect, use, and disclose aggregate and anonymized data derived from your use of the Services for product improvement, research, and publication, provided such data does not personally identify you or your content.

33. Export Compliance

You represent and warrant that you are not located in, organized under the laws of, or a resident of any country subject to U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); that you are not on the U.S. Treasury Department's Specially Designated Nationals list; and that you will not use the Services in violation of any applicable export laws.

34. Electronic Communications

You consent to receive communications from Fanlock electronically, including service notifications, billing notices, and legally-required notices. You may opt out of marketing communications but not transactional or compliance communications.

35. Third-Party Integrations

The Services may integrate with or rely on third-party services (payment processors, platforms, hosting providers). Fanlock is not responsible for the acts, omissions, or terms of third-party providers. Your use of third-party services is governed by their respective terms.

36. Modifications

Fanlock may modify these Terms at any time. Material changes will be communicated to you via email or through the Services at least thirty (30) days before they take effect. Continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not accept the changes, your sole remedy is to cancel your account.

37. General Provisions

• Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• No Waiver. Fanlock's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Entire Agreement. These Terms, together with the Privacy Policy and any order forms or plan-specific terms you agree to, constitute the entire agreement between you and Fanlock regarding the Services and supersede any prior agreements.
• Electronic Signatures. You agree that electronic signatures, click-through acceptance, and electronic records are valid and enforceable to the same extent as handwritten signatures and paper records.
• Assignment. You may not assign or transfer these Terms or any rights under them without Fanlock's prior written consent. Fanlock may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

38. Analytics and Advertising

By using the Services, you acknowledge that we use third-party analytics and advertising services (including Google Analytics, Google Ads, and Meta Pixel with Automatic Advanced Matching) to measure performance and run marketing campaigns. These services may collect device and behavioral data and receive hashed versions of identifiers you provide to us (such as your email address). Full details, including opt-out instructions, are set out in our Privacy Policy.

39. Contact

For legal inquiries or questions regarding these Terms, please contact: legal@fanlock.com.