Terms of Service | Fanlock

1. Acceptance of Terms

By accessing or using the Fanlock website and services (the "Services"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you may not access or use the Services.

2. Description of Service

Fanlock provides automated content protection services, including monitoring the internet for unauthorized use of your content and issuing DMCA takedown notices on your behalf.

3. Authorization & Agency

By creating an account and using Fanlock, you authorize Fanlock LLC to act as your authorized agent for the purpose of identifying, reporting, and requesting the removal of infringing copies of your copyrighted content. This authorization takes effect upon account creation and remains in effect for the duration of your use of the Services.

Specifically, you grant Fanlock the authority to:

Scan and monitor the internet, including but not limited to search engines, social media platforms, messaging services (such as Telegram), forums, file hosting services, and other websites, to identify unauthorized copies of your content.
Generate, sign, and submit DMCA takedown notices and other intellectual property enforcement requests on your behalf to any platform, hosting provider, search engine, internet service provider, payment processor, or other third party.
Communicate with third parties as your authorized representative in connection with the enforcement of your intellectual property rights.
Escalate enforcement actions through payment processors, CDN providers, hosting infrastructure providers, and domain registrars when initial takedown requests are not honored.

Privacy Protection: All DMCA takedown notices and enforcement actions are filed using your stage name (performer name), NOT your real legal name. Fanlock appears as the authorized agent, protecting your personal identity. Your real name, home address, and personal contact information are never disclosed in takedown notices or communications with third parties.

You may revoke this authorization at any time by closing your account or contacting us at legal@fanlock.com. Revocation will not affect any actions already taken on your behalf prior to revocation.

4. DMCA Authorization & Representation

By using the Services, you represent and warrant that you are the copyright owner of any content you submit for takedown, or that you have the explicit written authorization of the copyright owner to act on their behalf. You accept full responsibility for the accuracy of all DMCA submissions made through your account and agree to indemnify Fanlock against any claim arising from submissions made under your account.

DMCA Misuse Liability.You acknowledge that submitting false or misleading takedown notices may subject you to liability under 17 U.S.C. § 512(f), including attorneys' fees and damages. You represent that all information you submit for takedown purposes is accurate and that you have a good-faith belief that the targeted content is infringing.

5. Counter-Notifications

If a target of a takedown notice submits a counter-notification under 17 U.S.C. § 512(g), Fanlock will forward the counter-notification to you. You are responsible for deciding whether to pursue further action, including filing a lawsuit. Fanlock does not provide legal advice and is not responsible for counter-notification outcomes.

6. No Guarantee of Removal

Fanlock's monitoring, detection, and takedown filing services are provided on a reasonable-efforts basis. Fanlock does not guarantee detection of all infringing content, successful removal of any specific URL, specific timeframes for removal, or any particular outcome. Removal decisions are made by third-party platforms and hosting providers over which Fanlock has no control.

7. License to Process Content

You grant Fanlock a non-exclusive, worldwide, royalty-free license to access, process, store, and use content you submit or authorize solely for the purpose of providing the Services to you, including detecting infringements, generating takedown notices, and supporting related enforcement activity. This license terminates when you cancel your subscription, except where content must be retained for compliance, legal obligations, or defense of claims. Fanlock will not use your content for any other purpose without your express consent.

8. Prohibited Content

You may not submit or reference through the Services any content that:

Depicts minors in any sexual, suggestive, or exploitative manner;
Is non-consensual intimate imagery for which the depicted person has not authorized protection;
Depicts human trafficking or exploitation; or
Violates applicable laws concerning age, consent, or depiction.

Fanlock reserves the right to refuse, remove, or report to law enforcement any such content.

9. User Responsibilities

You agree not to:

Use the Services to harass others or submit false DMCA claims.
Provide false or misleading information about your content ownership.
Share your account credentials with unauthorized third parties.
Interfere with, disrupt, probe, scrape, or reverse engineer any portion of the Services or attempt to gain unauthorized access to Fanlock systems or other users' accounts.
Use the Services in any manner that violates applicable law or any third-party right.

10. Account Restrictions

Each subscription is for use by a single individual or authorized entity. Your account is for your exclusive use. You may not sell, assign, transfer, sublicense, or grant access to your account to any third party unless expressly authorized under an Agency or Enterprise plan executed with Fanlock. Breach of this section is grounds for immediate termination without refund.

11. Prohibited Competitor Access

The Services are intended for creators, their authorized agents, brand owners, and agencies. You represent and warrant that you are not currently employed by, an officer or director of, or the holder of five percent (5%) or more equity in any company that currently offers or markets brand protection, DMCA takedown, content removal, leak monitoring, or substantially similar services ("Competing Services").

You further agree that you will not use the Services for competitive research, monitoring, analysis, benchmarking, or reverse engineering. Breach of this section entitles Fanlock to immediate termination, retention of all fees paid, and any remedies available at law or in equity.

12. Confidentiality

Information learned through use of the Services regarding Fanlock's operations, methodologies, vendors, infrastructure, source materials, internal tooling, or business practices ("Confidential Information") is proprietary to Fanlock. You agree not to disclose Confidential Information to third parties or use it for competitive purposes.

Pricing Confidentiality.Negotiated, custom, or agency pricing is Fanlock's Confidential Information. You may not disclose custom pricing terms to third parties without Fanlock's written consent.

Consumer Reviews. Nothing in this section restricts your right to make truthful statements, including honest reviews and ratings, about your experience with the Services as protected by the Consumer Review Fairness Act of 2016 (15 U.S.C. § 45b) or analogous law. This Section 12 survives termination of these Terms.

13. Subscriptions, Auto-Renewal & Price Changes

Paid subscriptions automatically renew at the end of each billing period at the then-current rate using your saved payment method, unless cancelled before the renewal date through your account settings. You authorize Fanlock and its payment processor to charge your payment method on a recurring basis.

Fanlock will provide at least thirty (30) days' notice before any price increase takes effect. Price changes will not apply to the current billing cycle. If you do not accept a price change, you may cancel before the new pricing takes effect; continued use of the Services after the change takes effect constitutes acceptance of the new pricing.

14. Failed Payments

If a scheduled payment fails, Fanlock may retry the payment, suspend the Services, or terminate the account. You remain responsible for any amounts owed despite payment failure.

15. Taxes

You are responsible for all applicable sales, use, value-added, or similar taxes associated with your use of the Services, except for taxes based on Fanlock's net income. Fanlock may collect and remit such taxes as required by law.

16. No Refunds

All fees paid to Fanlock are non-refundable. You may cancel your subscription at any time through account settings; cancellation takes effect at the end of the current billing period. No refunds, prorated or otherwise, are issued upon cancellation or termination for any reason.

17. Chargebacks

If you initiate a chargeback, payment reversal, or payment dispute with your payment provider after receiving Services, and the dispute is resolved in Fanlock's favor, you remain liable for the disputed amount. Fanlock may suspend or terminate your account upon receipt of a chargeback. Fanlock encourages you to contact legal@fanlock.com before initiating a dispute so we can attempt to resolve the issue directly.

18. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

19. Limitation of Liability

To the fullest extent permitted by law, Fanlock's total aggregate liability to you for any and all claims arising from or related to the Services shall not exceed the amount you paid to Fanlock in the six (6) months preceding the event giving rise to the claim.

In no event shall Fanlock be liable for any indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data, even if Fanlock has been advised of the possibility of such damages.

20. Indemnification

You agree to defend, indemnify, and hold harmless Fanlock, its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from your use of the Services, your breach of these Terms, your DMCA submissions, or your violation of any law or third-party right.

21. Time Limit on Claims

You agree that any claim or cause of action arising from or related to the Services or these Terms must be filed within one (1) year after the claim or cause of action arose, or such longer period as required by applicable law, whichever is longer. This provision supersedes any shorter contrary statute of limitations to the extent permitted by applicable law and does not apply where prohibited (including in jurisdictions such as California where contractual shortening of certain limitations periods is restricted).

22. Termination

Fanlock may suspend, restrict, or terminate your access to the Services for material breach of these Terms, suspected fraud or abuse, non-payment, risk to the Service or other users, or as required by law. Termination measures include but are not limited to account deletion, IP blocking, and email-based authentication restrictions. Termination for cause does not entitle you to any refund of fees paid or pending.

Termination Without Cause. If Fanlock terminates your paid subscription without cause (other than for breach, fraud, abuse, non-payment, or legal requirement), Fanlock will refund the unused, prepaid portion of your subscription on a pro-rata basis.

23. No Reinstatement

If your account is terminated for violation of these Terms, you may not create a new account under the same or a different name, email address, payment method, or entity without Fanlock's express written consent. Fanlock may use IP address, device fingerprint, or payment processor data to identify and block attempted reinstatements.

24. Termination Data Handling

Upon account termination, Fanlock will delete your personal content and reference images within ninety (90) days. Fanlock may retain takedown records, communication history, and aggregate usage data for compliance, defense of legal claims, and product analytics for up to seven (7) years.

Notwithstanding the above retention periods, Fanlock will honor verified deletion requests where required by the EU/UK GDPR, the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), or other applicable privacy law, except to the extent retention is necessary to comply with legal obligations, defend legal claims, or detect security incidents. See our Privacy Policy for details on exercising your data rights.

25. Survival

Sections covering Authorization & Agency (with respect to actions already taken), DMCA Authorization & Representation, License to Process Content, Confidentiality, No Refunds, Chargebacks, Disclaimer of Warranties, Limitation of Liability, Indemnification, Time Limit on Claims, Termination Data Handling, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive termination, will survive termination of these Terms or your account.

26. Dispute Resolution

(a) Informal Negotiation. Before initiating arbitration, the parties agree to attempt to resolve any dispute through good-faith negotiation for at least thirty (30) days.

(b) Binding Arbitration.Any dispute arising from or related to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The administrative seat of arbitration shall be Austin, Texas; however, hearings shall be conducted by telephone or video conference, or — if an in-person hearing is required — in the AAA-designated location nearest to your residence, in accordance with AAA Consumer Rules. The language of arbitration shall be English. The arbitrator's award shall be final and enforceable in any court of competent jurisdiction.

(c) Class Action Waiver. You agree that disputes shall be arbitrated individually, not as part of a class, collective, or representative action. You waive any right to participate in a class-wide arbitration.

(d) Right to Opt Out of Arbitration. You may opt out of the binding arbitration and class action waiver provisions by sending a written notice within thirty (30) days of first accepting these Terms to legal@fanlock.comwith the subject line "Arbitration Opt-Out." Your notice must include your full name, the email address associated with your account, and a clear statement that you want to opt out.

(e) Waiver of Jury Trial. To the extent permitted by applicable law, each party knowingly and voluntarily waives any right to a trial by jury in any action or proceeding arising from or related to these Terms or the Services.

(f) Exceptions. Nothing in this section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property rights, enforce confidentiality obligations, or enforce Section 11 (Prohibited Competitor Access).

27. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. The exclusive venue for any dispute not subject to arbitration shall be the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

28. Force Majeure

Fanlock is not liable for delays, failures, or interruptions of the Services resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, internet or third-party service provider failures, cyberattacks, or the acts or omissions of third parties.

29. Audit and Investigation

Fanlock may investigate suspected violations of these Terms, including by reviewing account activity, content, and correspondence, and may cooperate with law enforcement or platform partners in such investigations.

30. Services Monitoring

You acknowledge that Fanlock may monitor use of the Services to detect abuse, fraud, or Terms violations. Information obtained through monitoring may be used for enforcement, product improvement, and fraud prevention.

31. Platform Cooperation

You authorize Fanlock to share information necessary to process takedowns with platforms, hosting providers, registrars, and payment processors. You waive any claim against Fanlock arising from such disclosure when made in good faith to effect a takedown under your authorization.

32. Aggregate Data

Fanlock retains the right to collect, use, and disclose aggregate and anonymized data derived from your use of the Services for product improvement, research, and publication, provided such data does not personally identify you or your content.

33. Export Compliance

You represent and warrant that you are not located in, organized under the laws of, or a resident of any country subject to U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); that you are not on the U.S. Treasury Department's Specially Designated Nationals list; and that you will not use the Services in violation of any applicable export laws.

34. Electronic Communications

You consent to receive communications from Fanlock electronically, including service notifications, billing notices, and legally-required notices. You may opt out of marketing communications but not transactional or compliance communications.

35. Third-Party Integrations

The Services may integrate with or rely on third-party services (payment processors, platforms, hosting providers). Fanlock is not responsible for the acts, omissions, or terms of third-party providers. Your use of third-party services is governed by their respective terms.

36. Modifications

Fanlock may modify these Terms at any time. Material changes will be communicated to you via email or through the Services at least thirty (30) days before they take effect. Continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not accept the changes, your sole remedy is to cancel your account.

37. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No Waiver. Fanlock's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Entire Agreement. These Terms, together with the Privacy Policy and any order forms or plan-specific terms you agree to, constitute the entire agreement between you and Fanlock regarding the Services and supersede any prior agreements.
Electronic Signatures. You agree that electronic signatures, click-through acceptance, and electronic records are valid and enforceable to the same extent as handwritten signatures and paper records.
Assignment. You may not assign or transfer these Terms or any rights under them without Fanlock's prior written consent. Fanlock may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

38. Analytics and Advertising

By using the Services, you acknowledge that we use third-party analytics and advertising services (including Google Analytics, Google Ads, and Meta Pixel with Automatic Advanced Matching) to measure performance and run marketing campaigns. These services may collect device and behavioral data and receive hashed versions of identifiers you provide to us (such as your email address). Full details, including opt-out instructions, are set out in our Privacy Policy.

39. Contact

For legal inquiries or questions regarding these Terms, please contact: legal@fanlock.com.